Shipping policy
Shipping Policy
We’re happy to offer Free Worldwide Shipping on all orders – no minimum required!
Processing Time
All orders are processed within 1–3 business days. Once your order is processed and shipped, you will receive a confirmation email with a tracking number.
Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| United States | 3–10 business days |
| Canada | 7–12 business days |
| Europe | 7–14 business days |
| Australia & NZ | 7–14 business days |
| Rest of the World | 10–20 business days |
Note: These timeframes are estimates and may vary due to customs delays or other external factors beyond our control.
Shipping Confirmation & Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package in real-time.
Customs, Duties & Taxes
We offer Free Worldwide Shipping, but international orders may be subject to customs duties or taxes in your country. These charges, if applicable, are the customer’s responsibility.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact our customer support within 7 days of delivery and we’ll assist you with a replacement or refund.
Questions?
If you have any questions regarding shipping, feel free to contact us at support@lunafur.com – we’re always happy to help!